At Indo Nepal Holidays, we strive to provide a seamless and enjoyable travel experience. We understand that plans can change, and we are committed to handling cancellations and refunds with fairness and transparency.
1. Booking and Deposits
- A non-refundable deposit is required at the time of booking to secure your reservations for hotels, transport, and other land services.
- The specific deposit amount will be communicated at the time of the initial quote based on the nature of the tour.
2. Cancellation by the Traveler
If you wish to cancel your trip, you must notify us in writing via email. Cancellation fees are calculated based on the date we receive your written notification:
- 30 days or more before departure: The deposit amount will be forfeited, but any additional payments made toward the land part will be refunded (minus bank transaction fees).
- 15 to 29 days before departure: 50% of the total tour cost will be charged as a cancellation fee.
- 7 to 14 days before departure: 75% of the total tour cost will be charged as a cancellation fee.
- Less than 7 days before departure or No Show: 100% of the total tour cost will be forfeited. No refund will be provided.
3. Third-Party Costs (Flights and Special Permits)
- Flight Tickets: Refunds for airfare are subject to the specific airline’s terms and conditions. Indo Nepal Holidays acts only as an intermediary and cannot guarantee a refund if the airline denies it.
- Permits and Entrance Fees: Fees paid for special permits (e.g., trekking permits, restricted area entries) or pre-booked monument tickets are generally non-refundable.
4. Cancellation by Indo Nepal Holidays
In the rare event that we must cancel a tour due to unforeseen circumstances (e.g., natural disasters, political instability, or safety concerns), we will offer you:
- An alternative travel date or a similar tour package.
- A full refund of the amount paid to us, minus any non-recoverable costs already paid to third-party vendors.
5. Unused Services
No refunds or exchanges will be provided for any unused portions of the tour, including missed sightseeing, unused hotel stays, or skipped meals, once the trip has commenced.
6. Refund Processing
- Approved refunds will be processed via the original payment method or bank transfer.
- Please allow 15 to 30 working days for the refund to reflect in your account, depending on bank processing times and international transfer regulations.
- Any bank charges, currency conversion losses, or transaction fees incurred during the refund process will be the responsibility of the traveler.
7. Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance that includes cancellation coverage. This ensures you are protected against financial loss in the event of personal emergencies or health issues that prevent you from traveling.
8. Contact Us
For any questions regarding our Refund and Returns Policy or to submit a formal cancellation request, please contact our management team:
- Email: tours@indonepalholiday.com
- Mobile (WhatsApp/Viber): +977 9700099979
- Address: Narsing Chowk-Thamel, Kathmandu, Nepal
